Shipping policy
Thank you for shopping with Bentley's Paw Pantry! We're a small family business based in Covina, California, and we pack every order with care. We offer 🐾 FREE SHIPPING on orders $55+.
Processing time
Orders are processed within 1-2 business days Monday-Friday, excluding holidays. Orders placed after 5:00PM PT, or on weekends and holidays, begin processing the next business day. During busy periods, such as holidays or after events, processing may take a little longer. We'll email you if there's a delay.
Shipping rates and delivery times
We currently ship within the United States. Orders of $55 or more ship free — the discount is applied automatically at checkout. For orders under $55, rates are calculated at checkout based on your order weight and destination.
Local pickup (Covina, CA)
Choose Local Pickup at checkout to skip shipping costs. We'll email you when your order is ready, usually within 1-2 business days. Please bring your order confirmation when you pick up. Pickup details and instructions will be included in that email. You can also pick up your order at one of our upcoming events. See our Events section for dates.
Order tracking
Once your order ships, you'll receive an email with a tracking number. Tracking can take up to 24-48 hours to update after the label is created.
Shipping address
Please double-check your address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us right away at bentleyspawpantry@gmail.com. We can only change an address before your order ships.
Delayed, lost, or damaged packages
- Delayed or missing: If your tracking hasn't updated in 2 business days, or your package hasn't arrived after the estimated window, email us and we'll work with the carrier to track it down.
- Damaged: If your order arrives damaged, please email us within 2 days of delivery with your order number and a photo of the damage. We'll make it right with a replacement or refund.
- Wrong item or missing item: Contact us within 2 days and we'll fix it.
Product freshness and storage
Our treats are natural and made without preservatives. Please check the packaging for storage instructions, and store treats in a cool, dry place once they arrive. If you're not home at delivery, we recommend picking up your package promptly, especially in hot weather.
International shipping
We currently do not ship outside the United States.
Contact us
Questions about your order? Email us at bentleyspawpantry@gmail.com.